Last updated: 30 October 2026

This policy explains cancellations and refunds for NS Fibernet broadband connections. Specific amounts and timelines are confirmed in writing, by message or on your bill when you sign up.

Before installation

You can cancel your request before installation by contacting us. If you have paid any amount for a connection that has not been installed, we refund it, less any charges already incurred for work done at your request.

If we cannot serve your address

If we are unable to provide a connection at your address after you have paid, we refund the full amount paid for that connection.

After activation

You may stop your service at any time by telling us. Monthly plans end at the close of the paid period. For multi-month plans (6+1 and 10+2), the amount for the paid period is generally non-refundable once the service is active, except where we are at fault or the law requires otherwise.

Equipment

Equipment supplied by NS Fibernet must be returned in working condition when you cancel. Any refundable deposit is returned after we receive and check the equipment.

How refunds are paid

Approved refunds are paid by the method used for the original payment or another method we agree with you, normally within 7 to 10 working days of approval.

How to ask

Contact info@nsfibernet.com or +91 76992 32387 with your name, mobile number and address.